Admin Manager Stockbroking

To manage a team of people; systems; functions; processes and stakeholder relationships to ensure that the financial and reputational risk exposure is mitigated and to support the business in achieving the divisions agreed targets.

Job Responsibilities

  • Responsible for key controls in the branch:
  • Daily review of reports.
  • Manage responses for misdeals forms, debit balance and margin calls.
  • Logging and resolutions of complaints.
  • Reviewing and management of the corporate actions process in the branch.
  • Supervision of payments and journals processing.
  • Ensure the fee recovery in the branch is in line with the business rules / client type.
  • Responsible to ensure active ongoing account maintenance activities for example static data changes, mandate changes, ODD and FATCA / CRS etc.
  • Driving goal achievement in the branch and broader operations team:
  • Active participation and ownership of driving initiatives at the branch level.
  • Participate in system testing, enhancement, and training.
  • Drive adoption and change management in the branch as need for new systems, process, and standardisation, as needed.


  • Manage HR related items for the team.
  • Set achievable goals for the team, must be specific and measurable.
  • Resource planning.
  • Performance management and performance discussions.
  • Staff development and training.
  • Approvals and review new accounts
  • Mandates
  • FICA / AML amendments
  • Management of internal and external stakeholder relationships:
  • Clients
  • Portfolio managers
  • Branch admin team.
  • Corporate team


  • Client queries.
  • Collaboration with the broader operations team.
  • Reviiew and control activities, including but not limited to bank recons, month-end reporting.
  • People Specification
  • Essential Qualifications – NQF Level
  • Advanced Diplomas/National 1st Degrees
  • Essential Certifications
  • JSE RPE Exams

Type of Exposure

  • Creating a business plan
  • Implementing a strategic plan
  • Working with clients to solve client problems
  • Communicating job requirements and performance standards to others
  • Checking performance data to measure employee performance
  • Conducting performance appraisal interviews
  • Assuming a key leadership role
  • Recruiting and staffing
  • Managing business risks

Minimum Experience Level

  • 5 years roles administration stockbroking experience.
  • 3 years people management experience.

Technical / Professional Knowledge

  • Business administration and management
  • Change management
  • Client service management
  • Communication Strategies
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Principles of project management
  • Relevant regulatory knowledge
  • Service level agreements
  • Strategic planning

Behavioural Competencies

  • Aligning Performance for Success
  • Decision Making
  • Inspiring others
  • Guiding Team Success
  • Driving for Results
  • Planning and Organizing

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