Administrative Assistant

Manage and co-ordinate client specific exports via air and ocean freight.

Duties And Responsibilities

  • Export cargo within metrics
  • Shipment invoicing
  • Formalize all customs procedures
  • Estimates
  • Collections
  • Client communication
  • Hazardous shipments
  • Breakbulk shipments
  • FCL / LCL
  • Groupage containers
  • Tracking updates

Additional Computer Skills

  • CargoWise1
  • MS Excel
  • Outlook
  • Word

Job Related Requirements

  • At least 5 years’ experience in freight exports
  • Comprehensive knowledge of the logistics industry
  • Knowledge of port operations and customs requirements
  • Knowledge in container / shipment planning and coordinating
  • Person must be organized and be able to manage a desk
  • Admin skills required to do reports and analysis
  • Self-Motivated and deadline driven
  • Able to work under pressure when required
  • Team player with positive attitude
  • General understanding of the industry and related job requirements for freight forwarding.
  • Ability to manage carriers, discuss challenges on shipments and handle any client correspondence both telephonically, on email and in person.
  • Liaising and pro-actively communicating with clients and carriers throughout the process.
  • Ability to escalate where required to the relevant parties, and maintaining a good working relationship with all various teams and departments.
  • Pro-actively communicating and resolving queries or delays for clients
  • Managing clients KPIs / performance on a monthly basis and productivity of own desk
  • Making special arrangements / involving the right level of individual to support on critical shipments.
  • Support in after hour monitoring and tracking and tracing with carriers, arranging specials on weekends or facilitating communication and feedback on weekends.
  • Resolving routine queries professionally and timorously
  • Optimize margin on each shipment.
  • Involvement with implementation of new accounts that fall under your specifications area of work
  • Excellent administrative skills

Added Advantage

  • Strong organizational skills
  • The ability to handle and juggle multiple tasks simultaneously is critical.
  • Must have demonstrated the ability to plan and prioritize workload to meet deadlines.
  • A practical problem-solving orientation is essential to optimize and leverage budget and time pressures without compromising the quality and success of work submitted.
  • Must be able to work in a multi- functional, matrix team structure and knows how to support and leverage others to achieve work deadlines.
  • Experience and understanding of other shipping modes
  • Excellent communication, negotiation and networking skills are required to drive and keep track of progress against agreed deliverables and deadlines

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