Administrator – Nedfleet

Responsible for authorisation of repairs and maintenance on client vehicles. Negotiate with merchants and manufacturers to obtain optimum benefits/discounts in terms of repair costs. Control maintenance spend per vehicle. Conform to laid down policy and procedures

Job Responsibilities

  • Verify vehicle make and model and check if vehicle is still under warranty to determine aspects to be authorised.
  • Check history of vehicles to determine repetition of repairs and ensure that no repeat repairs is undertaken and costs contained.
  • Collate and analyse quotations and make recommendations. Ensure all quotes are in line with national norms and benchmark prices.
  • Operate within approved operational mandates and parameters.
  • Liase with manufacturers to assist in policy and goodwill claims
  • Negotiate on behalf of the client, competitive maintenance and repair prices.
  • Respond to telephone queries within the agreed service level agreements in a professional manner.
  • Fax authorisation confirmation to merchants when required.
  • Highlight excessive expenses on maintenance and repairs on vehicles to the helpdesk manager.
  • Resolve all Helpdesk queries i.e. merchant queries, card queries and report queries. This includes the actioning of e-mails. Refer vehicles and merchants not on the system to the helpdesk manager.
  • Issue card authorisations for damaged cards.
  • The helpdesk is a 24-hour service, which operates 7 days a week. Shifts or being on call will be necessary on an alternate basis

Essential Qualification

  • Diesil / Petrol Mechanic Diploma

Minimum Experience Level

  • 3 – 5 years senior admin level in financial services industry

Behavioural Competencies

  • Adaptability
  • Communication
  • Collaborating
  • Customer Focus
  • Decision Making
  • Managing Work

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Banking procedures
  • Business terms and definitions
  • Business writing
  • Cluster specific operations
  • Data analysis
  • Governance, Risk and Controls
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge

Type of Exposure

  • Working independently or with a group to identify alternative solutions to a problem
  • Completing various administrative duties (e.g.; answering phones; making copies; filing)
  • Sharing information in different ways to increase stakeholders understanding
  • Tracking cost against a budget
  • Capturing data
  • Checking accuracy of reports and records
  • Drafting reports
  • Building and maintaining effective relationships with internal and external stakeholders
  • Working with spread sheets

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