Negotiator – (Non Motor) Old Mutual South Africa Vacancy

Provide quality claims negotiating outcomes for the Claims function through effective and efficient claims negotiations and finalisation of claims.

  • Register commercial non motor claims in adherence with SLA.
  • Arrange assessment in adherence with SLA.
  • Review merit of claim.
  • Complete Risk assessment and additional support request analysis.
  • Clarify and amend information where required
  • Appoint the support service required.
  • Review Support Function Report.
  • Calculate and Analyze technical computations.
  • Capture decision in system.
  • Diarize Awaiting Info Documentation.
  • Prepare Rejection Letter, where required.
  • Perform Write-Off Procedures, where required.
  • Authorize repair by Service Provider, if applicable.
  • Authorize replacement, if applicable.
  • Prepare Payment with communication details.
  • Await additional information on multiple payments, if required.
  • Continuously improve claims service, manage claims spend and contain the increase in average cost of claims.
  • Reduce/ maintain Commercial Non Motor Claims service effectively.
  • Reduce/ maintain turnaround time of Commercial Non Motor Claims.
  • Ensure effective implementation and compliance of claims/ operational systems or procedures.
  • Ensure diary is maintained.
  • Ensure estimates are raised accurately and timeously in accordance with best practice as and when new claims and new documents are actioned.
  • Effectively deal with Co and Re-insurers
  • Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
  • Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
  • Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
  • Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Job Requirements

  • Matric
  • Appropriate Insurance qualification
  • 2-3 Years relevant commercial non motor claims Experience



N4 – N6 National certificate (N4-N6): Insurance (Specialisation In Short-Term Insurance) (Required)