OMF Service Centre Consultant – Old Mutual South Africa Careers

Job Requirements:

  • Resolve all customer queries and request received via voice, email and any other digital platforms efficiently and within agreed Perform Service Standards.
  • Execute First Contact Resolution service approach with every customer interaction
  • Ensure all communications with customers are professional, accurate and via the approved business platforms
  • Accurately record and document all customer interaction on the relevant operating systems
  • Ensure escalations to the relevant areas are done timeously and customer are kept updated on progress.
  • Achieve KPIs are achieved according to the Service Standards.
  • Ensure an easy, simple and accessible customer experience through educating customers on alternative self-service options available.
  • Ensure expert knowledge of all product features and Standard Operating procedures and processes are relevant and up to date.
  • Manage own development to increase own competencies.


  • National Senior Certificate (Grade 12) (Essential)
  • 1 to 3 Years telephony customer service environment within a retail banking environment
  • Knowledge of basic calculations within a banking environment

Competencies required:

  • Passion for customer service
  • Excellent communication and listening skills
  • High energy levels and a sense of urgency
  • Impact within a team environment (dynamic, articulate)
  • Emotional maturity
  • Conscientious

Agile – adopting tools, processes, and a mind-set of being nimble and delivering value as quickly and as often as reasonably possible

  • Analysing and diagnosing skills and troubleshooting skills
  • Computer literate in MS Office

Additional Requirements:

  • Willing to work extended retail working hours and week-ends
  • Access to transport (own or public)
  • Additional Languages: Sepedi Setswana Xitsonga Sesotho Tshivenda



Closing Date

30 December 2023