Operations Manager

The position reports to the National Returns and Recovery Manager

Your responsibilities will include the following:

  • Manage and ensure that returns department is well organised and controlled to sufficiently support production and the goals of the business
  • Implement improvement processes and maintain policies and procedures and systems to minimise costs and maximize working capital
  • Ensuring all work areas are clean and tidy and safe for staff to work in (housekeeping)
  • Manage and implement the Returns Policy and ensure that it is strictly adhered to, from the time the returned stock arrives back at the warehouse.
  • Place stock in designated areas for ongoing projects
  • Produce daily reports to ensure key critical areas of the returns process are controlled
  • Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved
  • Ensure that all the documents related to the products unwanted by the customers are in order
  • In case the stock is not in a sellable condition, the DC Assistants have to prepare the products for transportation to the clients. They must prepare all the paperwork related to these operations.
  • Collaborate with the DC managers and Champions in order to perform detailed inventory control measures
  • Effective leadership and direction for the operations team through involvement and communication to deliver on the relevant key business drivers
  • Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures
  • Conform to all Health, Safety and Environmental (HSE) standards and legislation as set out by the business and the OHS Act
  • Drive continuous improvement measures within your department
  • Reconcile all customer returns by reason code
  • Align with Market place and ensure and queries are resolved within the agreed TAT
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Attributes required:

  • Have a detailed understanding of inventory control / warehouse management systems (including reverse logistics)
  • Strong analytical and problem solving skills
  • Possess excellent verbal and written communication skills for a demanding and customer focused working environment.
  • Possess excellent personal organisation and business administration skills in accordance with modern best practice methods.
  • Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
  • Possess the willingness to learn, improve and adapt.
  • Good team player, hard worker, willing to be flexible with a positive attitude
  • Must be able to work as part of a multi-cultural team
  • Must be willing to work overtime as and when required. This overtime will be unpaid due to the level of the position

Qualifications and Experience:

  • Degree in supply chain, industrial engineering,
  • 5-10 years previous experience the Logistics, Supply Chain, Warehousing and Distribution environment.
  • 5+ years in a management role would be advantageous
  • Previous experience in reverse logistics advantagous

The Environment:

  • com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it’s all in the execution after all.
  • We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
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will be at the cutting edge of developing new concepts for takealot.com.
thinks like an owner of the business.
is SMART, has INTEGRITY and is HARDWORKING

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If you meet the above you are an Extraordinary Mind so come and join us!

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