Retail Field Specialist

  • To manage the food service and bakeries in convenience stores through ensuring delivery of client objectives within parameters of responsibility.

Key Responsibilities and Deliverables

  • Check product listings and ranging
  • Ensure that dealers purchase stock from client approved suppliers
  • Check packaging, labelling, display of products on shelves
  • Check stock rotation
  • Check compliance on marketing and promotions

Evaluate and manage marketing and promotions

  • Manage and evaluate promotional and marketing compliance
  • Facilitate the implementation of promotion grids
  • Report to trade marketing on any concerns on promotional activity
  • Ensure understanding of objectives of various promotions
  • Provide feedback to relevant stakeholders

Point of Sale Compliance & Health compliance

  • Ensure site-specific planograms and category flows are implemented
  • Take photo of new displays for reporting
  • Ensure shelf health is implemented and maintained
  • All displays set according to management requirements
  • Ensure health and safety site compliance
  • Ensure site hygiene compliance

Call-cycle compliance

  • Ensure 100% compliance on all actual stores planned
  • Adhere to call-cycle process
  • Route optimisation
  • Call cycle management
  • Report discrepancies, re- plan, and communication to stakeholders

Liaise with customers and clients

  • Provide continuous feedback to manager as per client requirements.
  • Accurate report submission
  • Follow up and investigate queries and problems, taking corrective action and providing the relevant feedback

Effective teamwork and self- management

  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained including meeting all deadlines.
  • Ensure data integrity of all reports to client and management
  • Demonstrate consistent application of internal procedures
  • Plan and prioritise, demonstrating abilities to manage competing demands
  • Demonstrate abilities to anticipate and manage change
  • Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
  • Impart correct knowledge and enhance corrective measures

Key Competencies

  • Emotional maturity
  • Impact & influence
  • Organisational awareness
  • Resilience & stress management
  • Agility
  • Performance & results driven
  • Service excellence
  • Analysis & problem solving
  • Planning & prioritisation
  • Quality & detail excellence

Minimum Qualifications & Requirements:

  • Matric
  • Relevant Tertiary education (Retail or Health & Safety related) – Added advantage
  • Valid Driver’s license

Minimum Experience:

  • 2 years Retail/FMCG experience
  • Instore Execution experience
  • Strong retail shop-keeping skills
  • Site evaluation/visit experience
  • Food, Health and Safety compliance knowledge (Added advantage)
  • Planograms and Merchandising experience

Knowledge, Skills & Abilities:

  • Good communication and interpersonal skills
  • Good business and retail knowledge
  • Customer/Client service skills
  • Organisational skills
  • The ability to stay calm under pressure and meet tight deadlines
  • Problem solving skills