Senior Manager: Online Technical Delivery

Key Performance Areas

Strategy input:

  • Understand digital evolution design Value stream
  • Define a portfolio of services and ensure the development and implementation of Mobile and Web Apps
  • Define, measure and monitor agreed SLA’s and KPI’s.
  • Define service requirements including business and technology integration and automation processes.
  • Manage and define the associated service requirements relating to Technology services including setting key KPI’s relating to service requirement response times.
  • Monitor, manage and achieve Operational KPI’s

Operational Excellence

  • Responsible for end-to-end delivery of new products and services in the factory, from ideation to scale.
  • Leading a team of cross functional experts across architecture, development and ecosystem partners
  • Operates with scale in mind but applies a rigorous agile methodology and fail fast principles
  • Recognises the need to understand and apply the key factors of scaled delivery at the right time e.g., performance, security, operations, org change
  • Understands value proposition and reports progress of work against plans – highlighting variances and plans to address them
  • Proactive management of risks, issues & dependencies with internal and external stakeholder
  • Understand customer needs and validate solutions.
  • Understand and support portfolio work.
  • Develop and communicate the Value Stream vision and roadmap.
  • Manage and prioritize the flow of work.
  • Participate in Program Increment Planning.
  • Define releases and Program Increments.
  • Participate in demos and inspect and adapt.
  • Work with suppliers to make sure requirements for supplier-delivered capabilities are understood.

Client Relationships

  • Work with portfolio stakeholders, customers and Agile Release Trains to understand needs, and build and prioritize the solution backlog.
  • Manage the Service Management Partners ensuring that they are in adherence with and produce the outputs listed in their scope of work and service level agreement KPI objectives.
  • Produce SLA reports intended for Technology Senior Management consumptions as directed and required,
  • Develop and enhance the relationship with business, actively managing expectations and monitoring service levels.
  • Develop the capabilities to enhance the management service requirements relating to Technology enabled support and service standards for all MTN Technology customers and stakeholders and ensure integration through required tools.
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People leadership and Organisational Capability Building

  • Lead, develop and coach the team
  • Act as an ambassador and role model for the Technology by living the brand values and vital behaviours.
  • Make environment the best place to work.
  • Improve the employee engagement through the GCA/Sentimeter.
  • Ensure the attraction, development and retention of Planning and Engineering talent.
  • Ensure a culture of continuous evaluation and improvement.
  • Drive a culture of high performance, accountability and consequence management.

Governance and Control

  • Strictly follow and ensure team compliance of relevant policies and procedures.
  • Ensure effective SLA strategies are in place to support the business.
  • Implement proper controls and processes to minimise revenue leakage.
  • Ensure proper project controls are in place to manage financial and operational risks across the business .
  • Appropriate implementation of DoA.

Financial Management

  • Manage financial modeling of current customer as well as future customers and technologies.
  • Forecast, plan, develop and review budgets and long range plans in line with MTN SA financial requirements and guidelines
  • Ensure departmental budgets (Capex and Opex) are optimised and aligned with business requirements
  • Manage expenditure in line with agreed budget
  • Ensure contract governance is in place and administered at all levels

Job Requirements

Education:

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  • Minimum of 4-year Degree in computer science, computer engineering, information science or related technical discipline.
  • Fluent in English and language of country preferable

Experience:

  • Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
  • Experience with managing a development team and driving delivery
  • Worked across diverse cultures

Additional Details

Technical Skills:

  • Proactive management of risks, issues & dependencies with internal and external stakeholder
  • Understand customer needs and validate solutions.
  • Understand and support portfolio work.
  • Develop and communicate the Value Stream vision and roadmap.
  • Manage and prioritize the flow of work.
  • Participate in Program Increment Planning.
  • Define releases and Program Increments.
  • Participate in demos and inspect and adapt.
  • Work with suppliers to make sure requirements for supplier-delivered capabilities are understood.
  • Cloud Architecture
  • Architecture Governance & Standards
  • Delivery Management experience working with multiple stakeholders i.e., multiple partners, cross functional teams
  • Node JS
  • Angular
  • CMS
  • Android and IOS App development experience