Systems Administrator

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MRI Software LLC is a leading provider of innovative software solutions for the global real estate industry.

MRI delivers a comprehensive and truly configurable solution, from property-level management and accounting to the most complex, long-range financial modeling and analytics for both the commercial and multifamily real estate markets.

As a leading provider of real estate enterprise software applications and hosted solutions, MRI leverages over 40 years of business experience to develop long-term successful relationships with its clients.

Originally founded in Cleveland, Ohio, U.S.A., the company has offices in Toronto, London, Sydney, Singapore, and Hong Kong.

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THE ROLE

  • We are recruiting for the position of a System Administrator who will participate in the day-to-day duties of the Property Central helpdesk, responding to queries from live users of the software.
  • Assistance will be in the form of 2nd line support, e.g. trouble shooting connectivity issues or the need to identify issues that need to be reported to 3rd line support.
  • A large proportion of this job requires communicating with customers via email or on the telephone, working in a busy (sometimes high pressure) environment.
  • You should have an excellent telephone manner and a high level of written communication. A successful candidate must be able to deal with customers in a friendly yet professional manner.

RESPONSIBILITIES:

  • Monitor, manage and resolve client tickets
  • Coordinate and schedule service with clients
  • Install new software releases and system upgrades
  • Troubleshoots components of systems relying on proven techniques for IT data center analysis and evaluation
  • Partner with Engineers to ensure successful implementation of new technologies and ensure SOPs are accurate
  • Knowledge of Windows Server technologies, Active Directory, Okta, storage and backup devices, VMWare,
  • Citrix, Salesforce, and other solutions as necessary to fulfill job responsibilities.
  • Knowledge of server, storage and virtualization standards, techniques, and tools.
  • Analytical/problem solving skills.
  • Clear and concise verbal and written communication to all levels of the organization.
  • Maintain a high level of confidentiality, as needed.
  • Effectively organize and prioritize work.
  • Works independently and as a team member in a high performance 24/7 availability environment
  • Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end
  • product and process quality.
  • Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process
  • Experience in a SaaS model and large-scale, distributed web architectures utilizing SaaS technologies is a plus
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Training & Experience

  • Associates Degree in Information Technology, Information Systems or relevant work experience preferred.

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